LEGAL

Refund Policy

Last updated: August 19, 2026

1. Before requesting a refund

Please contact DisVibe as soon as possible if there is a problem with your order. Include your order number and a clear description of the issue.

2. Damaged or incorrect items

If an item arrives damaged, defective, or materially different from what was ordered, contact us promptly with supporting photos where applicable. We will review the case and may offer a replacement, store resolution, or refund depending on the circumstances.

3. Change of mind

Refunds for change of mind are subject to the product category, condition, and any return requirements communicated by DisVibe. Items that have been worn, damaged, altered, or returned without the required information may not qualify.

4. Approved refunds

Once a refund is approved, it will be initiated through the applicable payment method or another agreed method. Processing time can depend on the payment provider or bank.

5. Non-refundable situations

Certain items or services may be excluded from refunds where permitted by applicable law, including items that have been personalized, used, or damaged after delivery through customer handling.

6. Legal rights

Nothing in this policy is intended to remove rights that cannot lawfully be excluded under applicable Nigerian consumer-protection or other applicable law.

7. Contact

For a refund request, contact DisVibe through the customer-support channel provided on the website and include your order number.